By Darius Maslow
Do you treat every new person you meet like they are important? When you meet someone new do you judge them based off their first appearance? Do you think if they are not dressed a certain way that you should not take them seriously or think they are important? You should really consider how you treat people when you first meet them and especially what you think of them.
A friend once told me a story about a young man who worked for a large hotel chain. He was the manager of his local hotel and was doing quite well with. One day, he heard that one of the head honchos of the company would be flying in to his hotel to stay. He asked around his staff to see if anyone saw him around the hotel or if he checked in. No one reported seeing this gentleman. The manager of the hotel was very nervous because he wanted to make sure he was doing his job correctly when one of the company's executives showed up.
He never found the executive that day. However, the next morning he received a phone call bright and early. The executive started the conversation out thanking him for his generosity when he checked in yesterday afternoon. He told him that he was very professional and courteous. He told him to keep up the good job and continue running the hotel exactly the way he was doing.
The general manager of the hotel never knew that the top executive had even checked in the day before, even though he was the one that checked him in. The moral of the story is, you should treat everyone as if they are important and they are your boss, especially in business.
If the general manager of the hotel were to treat customers differently than he would his boss, this would have shown when the executive checked in. Each reached everyone with the same importance, which leads to everyone around him feeling needed and important. He makes people feel appreciated for the job they do and makes customers feel welcome when they stay at this hotel. He does all of this unconsciously, without even thinking about it. This is the key skill as to why he had done so well with his hotel. When he got a call from a top executive thanking you for how you treated him when he checked in, this really made his day. He realized he was getting himself worked up over nothing. He finally realized he had been doing all along what exactly he should have been doing, which was treating everyone with the utmost importance.
A friend once told me a story about a young man who worked for a large hotel chain. He was the manager of his local hotel and was doing quite well with. One day, he heard that one of the head honchos of the company would be flying in to his hotel to stay. He asked around his staff to see if anyone saw him around the hotel or if he checked in. No one reported seeing this gentleman. The manager of the hotel was very nervous because he wanted to make sure he was doing his job correctly when one of the company's executives showed up.
He never found the executive that day. However, the next morning he received a phone call bright and early. The executive started the conversation out thanking him for his generosity when he checked in yesterday afternoon. He told him that he was very professional and courteous. He told him to keep up the good job and continue running the hotel exactly the way he was doing.
The general manager of the hotel never knew that the top executive had even checked in the day before, even though he was the one that checked him in. The moral of the story is, you should treat everyone as if they are important and they are your boss, especially in business.
If the general manager of the hotel were to treat customers differently than he would his boss, this would have shown when the executive checked in. Each reached everyone with the same importance, which leads to everyone around him feeling needed and important. He makes people feel appreciated for the job they do and makes customers feel welcome when they stay at this hotel. He does all of this unconsciously, without even thinking about it. This is the key skill as to why he had done so well with his hotel. When he got a call from a top executive thanking you for how you treated him when he checked in, this really made his day. He realized he was getting himself worked up over nothing. He finally realized he had been doing all along what exactly he should have been doing, which was treating everyone with the utmost importance.
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